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JedAi

TERMS AND CONDITIONS JEDAI

Version 3.3 - April 2026

Translation notice. This is an English translation of the Dutch original, provided for convenience. In case of any discrepancy, the Dutch version (algemene voorwaarden v3.3) prevails as the legally binding text. See also article 23.1.

In short

This summary is informative and does not bind JedAi or the Customer. The full text below is legally leading.

  • Who we are. JedAi is a sole proprietorship from Oud-Beijerland delivering AI solutions, SaaS, advice and training to businesses.
  • How we work together. Everything we agree is captured in a quote. The quote and these terms together form the agreement.
  • What we promise. Good and careful work (best-efforts obligation). No hard guarantees on AI output - AI can make mistakes, so always verify yourself.
  • What you promise. Provide information on time, use AI properly (nothing illegal), pay on time.
  • Ownership. Standard components remain JedAi's. Real custom work becomes yours once it has been paid for.
  • Data. Your data stays yours. We do not train public AI models on your content.
  • Privacy. For personal data we sign a separate Data Processing Agreement.
  • Pricing. Excl. VAT, 14-day payment terms, annual indexation possible.
  • Termination. SaaS: 3-month notice. Stand-alone consultancy: 1 month.
  • Liability. Limited, primarily covered by our professional liability insurance.
  • AI chatbots. End users are informed they are talking to AI (AI Act art. 50).
  • Disputes. Dutch law, Rotterdam court - though we prefer to resolve things through dialogue.

Article 1: Definitions

1.1 In these terms and conditions:

a. JedAi: the sole proprietorship JedAi, established in Oud-Beijerland at Boerderijweg 62, registered with the Dutch Chamber of Commerce under number 42049125, operated for the account of its owner, and her legal successors.

b. Customer: the legal entity or natural person acting in the course of profession or business, who enters into an Agreement with JedAi.

c. Agreement: any agreement between JedAi and the Customer, including quotes, order confirmations and renewals thereof, regarding the delivery of Services.

d. Services: all work to be delivered by JedAi, including:

  • AI chatbots and automated conversation solutions;
  • Software-as-a-Service (SaaS) solutions;
  • AI strategy, advice and consultancy;
  • Implementation and rollout of AI tools;
  • Training sessions and workshops;
  • AI workflow automation;
  • Development of custom AI agents and applications;
  • Drafting of AI policy and documentation.

e. SaaS service: a software solution delivered by JedAi as an online service. The division of responsibilities for hosting, management and maintenance is set out per Agreement in the quote (see article 7.1).

f. Project service: one-off or temporary Services such as consultancy, implementation, training or development, with a defined scope and lead time.

g. User(s): the persons within the Customer's organisation who use the Services.

h. Personal data: all data relating to an identified or identifiable natural person, as defined in the General Data Protection Regulation (GDPR).

i. AI output: all texts, answers, analyses, documents or other results generated by artificial intelligence resulting from the Services.

j. Prescribed Third Parties: platforms, models, suppliers or third-party services (including Microsoft 365 Copilot, OpenAI, Anthropic, Google, Azure and similar) prescribed, selected or made mandatory by or on behalf of the Customer for the performance of the Services.

k. Force majeure: circumstances beyond JedAi's control that temporarily or permanently prevent compliance with obligations, as further described in article 18.

l. In writing: in this document "in writing" also includes: by email to the email address known to the other party, by digitally signed document (such as DocuSign or similar) or by any other electronic communication form whose receipt the parties can reasonably establish.

m. Working day: a calendar day from Monday to Friday, excluding public holidays generally recognised in the Netherlands.

Article 2: Applicability

2.1 These terms and conditions apply to all offers, quotes and Agreements under which JedAi delivers Services, regardless of the nature of the Agreement.

2.2 Deviations from these terms are valid only if expressly agreed in writing between the parties.

2.3 The applicability of any purchase or other terms of the Customer is expressly rejected.

2.4 If JedAi makes products or services of Prescribed Third Parties available to the Customer in the performance of the Agreement, the terms of those third parties apply to those products or services in the relationship between the Customer and that third party. JedAi will inform the Customer about this on request.

2.5 If any provision of these terms is null or voidable, the remaining provisions remain in full force. The parties will then consult to agree a replacement provision that approximates the original as closely as possible.

Article 3: Offers and quotes

3.1 All offers and quotes from JedAi are without obligation, unless expressly stated otherwise.

3.2 A quote is valid for the period stated in it. If no period is stated, the quote is valid for 30 days.

3.3 An Agreement is formed by written acceptance of the quote by the Customer, by signing an order confirmation, or by digital approval via the approval mechanism offered by JedAi.

3.4 Order of documents. In the event of conflict between documents that together form the Agreement, the following order applies (highest first): 1. any written amendments or addenda, if signed later; 2. a Data Processing Agreement or Service Level Agreement, to the extent applicable to the subject; 3. the quote or order confirmation; 4. these terms and conditions; 5. other documents to which express reference is made.

3.5 Obvious mistakes or clerical errors in quotes do not bind JedAi.

Article 4: Performance of Services

4.1 JedAi will use its best efforts to perform the agreed Services carefully and professionally, in accordance with the arrangements recorded in writing with the Customer.

4.2 Unless expressly agreed otherwise in writing, JedAi's services constitute a best-efforts obligation. JedAi does not guarantee a specific result, unless that result is expressly described in writing.

4.3 JedAi is operated as a sole proprietorship. The Customer acknowledges and accepts that the Services are in principle performed personally by the owner of JedAi. JedAi is entitled to have the performance of Services carried out wholly or partly by carefully selected subcontractors, freelancers or partners, provided the quality of service is not reduced. JedAi remains the point of contact for the Customer.

4.4 In the event of long-term illness, incapacity or death of the owner of JedAi, JedAi will use its best efforts to continue the performance of ongoing Agreements via a replacement partner. If this is not possible, both parties have the right to dissolve the Agreement without owing each other any compensation; Services already delivered are settled pro rata.

4.5 Delivery dates and periods stated by JedAi or agreed between the parties are indicative and never constitute fatal deadlines. JedAi will use best efforts to observe such periods. Exceeding a period does not give the Customer a right to dissolution or compensation, unless expressly agreed otherwise in writing.

Article 5: Additional work

5.1 If during the performance of the Agreement the Customer makes additional wishes or changes that fall outside the original scope, this constitutes additional work.

5.2 JedAi informs the Customer in advance about the expected costs of additional work. Additional work is performed only after written consent from the Customer.

5.3 JedAi is entitled to invoice additional work separately or as a supplement to ongoing billing.

Article 6: Customer's cooperation

6.1 The Customer provides JedAi in time with all information, data, materials and access necessary for proper performance of the Services.

6.2 The Customer warrants the accuracy and completeness of the information provided. Consequences of incorrect or incomplete information are at the Customer's expense and risk.

6.3 The Customer designates a contact person who is authorised and reachable for coordination and decision-making.

6.4 The Customer is itself responsible for the choices it makes regarding the deployment and use of the Services. JedAi advises but the Customer remains ultimately responsible for the intended use.

6.5 If the Customer fails to comply with its obligations under this article in time or at all, JedAi is entitled to suspend performance and to invoice any additional costs.

6.6 The Customer reports security and privacy incidents that may affect the Services or personal data without delay (and in any event within 48 hours of discovery) in writing to JedAi, so that JedAi can take appropriate measures.

6.7 The Customer does not use the Services for (i) unlawful purposes, (ii) generating or distributing infringing, unlawful, misleading, discriminatory or harmful content, (iii) attacking or undermining third-party systems, or (iv) any other use that breaches applicable laws and regulations. JedAi is entitled to suspend access to the Services with immediate effect in case of (suspected) misuse.

Article 7: SaaS services

7.1 JedAi provides SaaS services as an online service, giving the Customer access to the functionalities. Whether JedAi is responsible for hosting, management and maintenance is set out per Agreement in the quote: JedAi may perform these tasks itself, may choose to deliver the software (or source code) to the Customer so that the Customer hosts and manages it, or agree on a hybrid form. Management and maintenance are never an automatic part of a SaaS delivery and are performed only if and to the extent agreed and quoted in writing.

7.2 The Customer may use the SaaS service only within its own organisation and for its own business purposes. The Customer does not grant third parties access to settings and underlying configurations, unless agreed otherwise in writing.

7.3 If agreed in writing, JedAi may technically or functionally adapt the SaaS service to implement improvements or to ensure compatibility. For material changes JedAi informs the Customer in advance. Beyond what is recorded in the Agreement, changes are made only in consultation with the Customer.

7.4 Temporary interruptions for maintenance, updates or necessary changes may occur. JedAi aims to limit these and to schedule them outside office hours.

7.5 The Customer is responsible for proper use of the SaaS service. Unauthorised use, including sharing login credentials with unauthorised persons, is not permitted.

Article 8: Consultancy, training and implementation

8.1 Consultancy, training and implementation services are performed on the basis of the scope, planning and rates described in the quote.

8.2 Training sessions and workshops are delivered at the agreed location (at the Customer, at an external location or online). Travel expenses within the Netherlands are included unless stated otherwise.

8.3 When a scheduled training or consultancy day is cancelled by the Customer, the following terms apply:

  • Up to 5 working days before start: free of charge;
  • Within 5 working days before start: 50% of the agreed rate;
  • Within 1 working day or in case of no-show: 100% of the agreed rate.

8.4 Training materials provided by JedAi may be used internally by the Customer only. Distribution to third parties is not permitted without written consent from JedAi.

8.5 The results of consultancy and advice are based on information provided by the Customer. JedAi is not liable for decisions taken by the Customer based on the advice.

8.6 Cancellation or rescheduling by JedAi. JedAi is entitled to cancel or reschedule a planned training or consultancy day in case of unforeseen circumstances (including illness, incapacity or force majeure). JedAi will use best efforts to schedule a replacement date in consultation with the Customer. If this is not possible or the Customer does not wish a replacement date, amounts already paid in advance for the day are refunded pro rata. JedAi is otherwise not liable for any compensation.

Article 9: Service Level Agreement (SLA)

9.1 Service-level arrangements apply only if expressly recorded in writing in a separate SLA or in the quote. These may include arrangements on availability, response times and maintenance windows.

9.2 The Customer informs JedAi in time about circumstances that may affect the service level.

9.3 When calculating availability, planned maintenance, disruptions outside JedAi's control (including disruptions at Prescribed Third Parties) and force majeure are excluded.

9.4 Unless expressly agreed otherwise, response times, availability and support fall within JedAi's normal working hours: Monday to Friday from 09:00 to 17:00, excluding public holidays.

Article 10: Acceptance

10.1 JedAi delivers the Service when, in its own professional judgement, it is functionally usable. The Customer is notified of this and is given the opportunity to test and provide feedback.

10.2 The Customer has 14 days after delivery to report any defects in writing. After this period, or as soon as the Customer actively and structurally uses the Service, the Service is deemed to have been accepted. For large custom projects or complex implementations a different acceptance period may be agreed in the quote or order confirmation.

10.3 Defects discovered after acceptance are handled in accordance with the warranty provisions in article 11 or the SLA arrangements.

10.4 Interim deliveries or extensions may be invoiced separately, provided agreed in advance with the Customer.

Article 11: Warranty

11.1 JedAi strives for the Services to function reliably and in accordance with the agreed specifications, but does not guarantee that the service will always be error-free or uninterrupted.

11.2 If the Customer discovers an error, it reports this via the indicated support channel. JedAi uses best efforts to resolve errors within a reasonable time.

11.3 Minor defects that do not have a material impact on the use of the Service do not entitle the Customer to discount, compensation or dissolution.

11.4 The Customer is expected to make regular back-ups of its own data and integration configurations to limit the consequences of disruptions.

11.5 Repair work outside the standard support or the agreed service contract may be invoiced as additional services, only after prior consultation and consent.

Article 12: Rates and payment

12.1 All rates used by JedAi are in euros and exclusive of VAT, unless stated otherwise.

12.2 JedAi invoices in accordance with the arrangements recorded in the quote:

  • One-off services: after delivery or according to the agreed payment milestones;
  • Ongoing services: monthly in arrears;
  • Hourly rates: monthly in arrears based on hours actually spent.

12.3 The payment term is 14 days after the invoice date, unless agreed otherwise in writing.

12.4 When the payment term is exceeded, the Customer is in default by operation of law. JedAi is then entitled to charge statutory commercial interest on the outstanding amount, calculated from the due date.

12.5 All reasonable costs of out-of-court collection are at the Customer's expense, calculated in accordance with the Dutch Act on Standardisation of Out-of-Court Collection Costs (WIK), with a minimum of EUR 40 and the statutory maximum.

12.6 The Customer is not entitled to suspend or set off any payment obligation against an (alleged) counterclaim, unless the counterclaim has been expressly and irrevocably acknowledged by JedAi or established in court.

12.7 In the event of payment arrears JedAi is entitled to suspend the performance of Services or to temporarily restrict access to SaaS services until full payment has been received. JedAi is not liable for damage suffered by the Customer as a result of such suspension.

12.8 JedAi is entitled to index rates annually based on the Dutch CPI, or to implement a reasonable increase in the event of material changes in the costs of Prescribed Third Parties (such as platform licences or hosting costs). Rate changes are notified in writing at least 30 days before the effective date.

Article 13: Intellectual property

13.1 Standard services and generic components. All intellectual property rights in standard software, generic chatbots, reusable automations, prompts, scripts, training materials, designs and underlying techniques developed or used by JedAi rest with JedAi or its licensors.

13.2 Right of use - standard services. With respect to the standard services in article 13.1, the Customer obtains a non-exclusive, non-transferable and non-sublicensable right of use for the duration of the Agreement and for its own business purposes only.

13.3 Restrictions - standard services. The Customer may not copy, modify, decompile, publish, resell or integrate parts of the standard services in article 13.1 into its own products or systems without prior written consent from JedAi.

13.4 Custom work. If JedAi develops custom work on the Customer's instructions and for the Customer's account (including software tailored to the Customer, custom AI agents, specific integrations or components built exclusively for the Customer), the following rules apply, deviating from articles 13.1-13.3, provided and as soon as the Customer has paid all amounts due:

  • the intellectual property rights to the custom work rest with the Customer or are transferred to the Customer upon delivery;
  • the Customer may copy, modify, integrate the custom work into its own products and systems, and (re)use it internally;
  • the right of use of the custom work is exclusive to the Customer.

These rules do not apply to generic, reusable or pre-existing components (including frameworks, libraries, base prompts, internal tooling and standard JedAi components) used by JedAi in the custom work; JedAi retains its rights and grants the Customer a non-exclusive, perpetual right of use to the extent necessary to use the custom work.

The split between standard and custom is recorded per Agreement in the quote or order confirmation.

13.5 Knowledge and feedback. Knowledge, methods and techniques that JedAi acquires during performance of the Agreement may be freely re-used and further developed by JedAi, provided no confidential business information of the Customer is disclosed. If the Customer or its Users provide feedback, suggestions or improvement ideas regarding the Services, the Customer grants JedAi a non-exclusive, worldwide, royalty-free and perpetual licence to incorporate that feedback in its Services and roadmap.

13.6 Customer data. The Customer at all times retains full ownership of all data, content and materials it provides or that is generated within the Services. JedAi obtains only the necessary licence to perform the Services on the Customer's behalf.

13.7 Right of retention. Rights are granted to the Customer subject to the condition that the Customer has paid all amounts due in full. JedAi is entitled to retain products, results, data and documents until the Customer has fulfilled all payment obligations.

13.8 IP indemnification by JedAi. JedAi indemnifies the Customer against third-party claims based on the assertion that Services developed by JedAi itself infringe an intellectual property right of that third party, provided:

  • the Customer informs JedAi of the claim in writing without delay;
  • the Customer leaves the handling of the claim entirely to JedAi;
  • the Customer provides all requested cooperation and powers of attorney.

This indemnification does not apply to infringements arising from (i) modifications by or on behalf of the Customer, (ii) use in breach of the Agreement, or (iii) AI output based on input, prompts or data provided by the Customer. JedAi's total liability under this indemnification is limited as in article 19.

13.9 IP indemnification by Customer. The Customer indemnifies JedAi against third-party claims based on the assertion that materials, data, prompts, logos or content provided by the Customer infringe rights of those third parties.

Article 14: Confidentiality and non-solicitation

14.1 Both parties undertake to maintain confidentiality of all confidential information they receive from the other party in the context of the Agreement. This obligation also applies after termination of the Agreement.

14.2 Confidential includes: business information, technical specifications, customer lists, pricing information, strategic plans and any information designated as confidential or whose confidential nature is reasonably clear.

14.3 The confidentiality obligation does not apply to information that:

  • was already public at the time of provision;
  • has been independently developed by the receiving party;
  • has been lawfully provided by a third party without confidentiality obligation;
  • must be made public on the basis of laws or regulations.

14.4 JedAi may use the Customer's name and logo as a reference (e.g. on the website, in pitches or in marketing) only after prior written consent from the Customer. Consent once given may at all times be withdrawn by the Customer in writing.

14.5 Non-solicitation. During the term of the Agreement and for 12 months after its termination, the parties will not, directly or indirectly, employ, hire or have work for them, any employees, freelancers, subcontractors or other persons involved or who have been involved in the performance of the Agreement, without prior written consent from the other party. In case of breach, the breaching party owes an immediately payable penalty of EUR 25,000 per breach, increased by EUR 500 per day the breach continues, without prejudice to the right to full compensation. This penalty is subject to mitigation by the competent court on grounds of reasonableness and fairness if circumstances so warrant.

Article 15: Privacy and data processing

15.1 JedAi processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

15.2 If JedAi processes personal data on the Customer's instructions, the parties enter into a separate Data Processing Agreement. For AI chatbots, AI assistants and SaaS services in which personal data is processed, a Data Processing Agreement is always applicable.

15.3 JedAi uses external platforms and service providers (including cloud hosting providers and AI platforms) for the performance of Services. The current, category-based sub-processor list is available at jedai.nl/subverwerkers (or via the customer portal) and is part of the Data Processing Agreement. JedAi informs the Customer about material changes to the sub-processor list and obtains prior approval where legally required.

15.4 The Customer is itself responsible for the lawfulness of the personal data it has processed via the Services, including obtaining the necessary consent from data subjects.

15.5 Requests from data subjects (such as access, correction or erasure) relating to data of the Customer are forwarded by JedAi to the Customer without delay. JedAi cooperates in handling.

15.6 Security. JedAi takes appropriate technical and organisational measures to protect the Customer's personal data and confidential business information against loss, unauthorised access or unlawful processing, taking into account the state of the art and the nature of the data. JedAi reports data breaches affecting the Customer in writing within 48 hours of detection.

Article 16: AI provisions

16.1 AI applications delivered by JedAi use artificial intelligence, including large language models (LLMs). The Customer acknowledges that AI output can be inherently unpredictable, may differ between sessions, and is not always error-free, complete or up to date (the so-called "hallucination risk").

16.2 JedAi does not guarantee the accuracy, completeness or suitability of AI output for a specific purpose. The Customer is itself responsible for checking and validating AI output before relying on it or deploying it in business processes, customer communication or decision-making.

16.3 JedAi uses best efforts to set up AI applications as accurately and reliably as possible, including by applying instructions, knowledge sources, grounding, guardrails and quality checks.

16.4 The Customer does not use the AI applications for unlawful, misleading or harmful purposes. The Customer is responsible for compliance with applicable laws and regulations when using AI output, including the EU AI Regulation (AI Act) where applicable, including obligations arising from the classification of an AI system.

16.5 JedAi is not liable for damage arising from decisions made by the Customer or its Users based on AI output, unless there is intent or wilful recklessness on the part of JedAi in setting up the AI application.

16.6 Use of customer data for AI training. JedAi does not use data, prompts, documents or content from the Customer to train, retrain or fine-tune public or shared AI models. Anonymised metadata (such as error reports, performance statistics or usage volumes) may be used by JedAi for internal quality improvement. If the Customer requests a customer-specific model that is trained on its data, this is recorded explicitly in writing.

16.7 Prescribed AI platforms. If the Customer has prescribed a specific AI platform, model or supplier (such as Microsoft 365 Copilot, OpenAI, Anthropic or Google), the use, privacy and liability terms of that supplier additionally apply. JedAi is not liable for limitations, errors, disruptions, changes in functionality, rate changes or termination of services of these Prescribed Third Parties.

16.8 Transparency to end users (AI Act art. 50). JedAi sets up AI chatbots and conversational AI systems it delivers in such a way that end users are informed they are interacting with an AI system, in accordance with article 50 of Regulation (EU) 2024/1689 (AI Act) as in force from 2 August 2026. The Customer is responsible for preserving these transparency provisions when deploying the Services and will not remove, disable or undermine them. For AI-generated or AI-manipulated content that must be recognisable as such (article 50(2) and (4) AI Act), the parties make further arrangements in the Agreement about watermarks, labels or other forms of marking. The Customer indemnifies JedAi against claims and fines arising from the Customer's own non-compliance with these obligations.

Article 17: Term and termination

17.1 Agreements for Project services end after completion of the agreed work and payment of all payment obligations.

17.2 Agreements for ongoing Services (including SaaS) are entered into for the period stated in the quote. After expiry they are tacitly renewed for the same period (or for an indefinite period if originally so agreed), unless one of the parties terminates in time in writing.

17.3 Notice periods:

  • SaaS services and ongoing Services: 3 months before the end of the current contract period or, in case of renewal for an indefinite period, with 3 months' notice against the end of a calendar month;
  • Stand-alone consultancy or support on a subscription basis without a SaaS component: 1 month against the end of a calendar month.

17.4 Both parties may dissolve the Agreement with immediate effect if:

  • the other party imputably fails to comply and does not remedy the default within 14 days after written notice of default;
  • the other party is declared bankrupt, applies for suspension of payments or ceases business activities;
  • the other party is placed under guardianship or a request to apply the statutory debt restructuring scheme is filed.

17.5 On termination of the Agreement the following applies:

a. the Customer's right to use the SaaS services lapses on the end date;

b. JedAi gives the Customer 30 days to export its own data in a commonly used machine-readable format (such as CSV, JSON or PDF, at JedAi's choice);

c. after this period of 30 days JedAi deletes all customer data, unless statutory retention obligations dictate otherwise;

d. obligations that by their nature are intended to continue after termination (including confidentiality, non-solicitation, intellectual property and liability) remain in full force.

17.6 Amounts already invoiced for ongoing Services are not refunded on early termination, unless the termination is the result of an imputable failure by JedAi.

Article 18: Force majeure

18.1 Force majeure means any circumstance beyond JedAi's will and control whereby compliance with the Agreement is wholly or partly prevented or cannot reasonably be expected.

18.2 This includes: disruptions in telecommunications or the internet, disruptions or changes at Prescribed Third Parties, suppliers or hosting providers, government measures, pandemic, natural disasters, fire, strikes, cyberattacks, as well as (long-term) illness, incapacity for work or death of the owner of JedAi as further regulated in article 4.4.

18.3 During force majeure JedAi's obligations are suspended. If the force majeure lasts longer than 60 days, both parties have the right to dissolve the Agreement in writing, without owing each other compensation.

Article 19: Liability

19.1 JedAi is liable only for direct damage that is the immediate result of an imputable failure to comply with the Agreement.

19.2 JedAi is not liable for indirect damage, including consequential damage, lost profits, missed savings, damage from business stagnation, loss or corruption of data, missed opportunities and reputational damage.

19.3 Liability cap linked to professional liability insurance. JedAi's total liability for direct damage is limited per event and per calendar year to:

  • a. the amount actually paid out in the case concerned by JedAi's professional liability insurance, increased by the deductible borne by JedAi under the policy; or
  • b. if for any reason no payment is made under said insurance, or if JedAi was not insured at the time of the loss-causing event: the lower of (i) the amount the Customer paid JedAi in the 6 months preceding the loss-causing event for the Service concerned, or (ii) an absolute maximum of EUR 5,000 per event and EUR 10,000 per calendar year.

19.4 JedAi is not liable for:

  • damage caused by or arising from the use of Prescribed Third Parties (including Microsoft 365 Copilot, OpenAI, Anthropic and Google);
  • damage arising from AI output, save as provided in article 16.5;
  • damage resulting from incorrect, incomplete or unlawful information provided by the Customer;
  • damage resulting from changes made by the Customer itself or via third parties to the Services delivered by JedAi.

19.5 The liability limits in this article do not apply in case of intent or wilful recklessness on the part of JedAi itself.

19.6 A condition for any right to compensation is that the Customer reports the damage in writing to JedAi as soon as possible, but no later than within 30 days of discovery. Any claim to compensation lapses 24 months after the damage arose, unless the Customer has filed a legal claim within that period.

19.7 The Customer indemnifies JedAi against all third-party claims related to the Services delivered by JedAi, to the extent these claims result from the Customer's use of the Services, from data or materials provided by the Customer, or from acts or omissions of the Customer. The Customer reimburses JedAi all reasonable costs of defending against such claims.

19.8 Proof-of-concepts, pilots and free Services. Services that JedAi makes available free of charge, as proof of concept, as a pilot or for demonstration are expressly delivered "as-is", without any warranty. For such Services any liability of JedAi is excluded, save for intent or wilful recklessness on the part of JedAi itself.

Article 20: Complaints

20.1 Complaints about the performance of the Services must be reported in writing to JedAi via info@jedai.nl as soon as possible, but no later than within 14 days of discovery.

20.2 JedAi handles complaints carefully and aims for a solution within 14 working days of receipt.

20.3 Filing a complaint does not suspend the Customer's payment obligations.

Article 21: Amendment of the terms and conditions

21.1 JedAi reserves the right to amend these terms and conditions.

21.2 Amendments are notified to the Customer at least 30 days before the effective date by email or via another customary communication channel.

21.3 For amendments of a minor nature (including editorial improvements, updating of references or adjustments to new laws and regulations), these are deemed to have been accepted if the Customer does not object in writing within 14 days of notification.

21.4 Amendments that may materially worsen the Customer's position (including increased liability exclusions, shortening of warranty periods or extension of Customer obligations) apply only if the Customer has expressly accepted the amendments in writing. In the absence of acceptance, the Agreement continues under the old terms until the next opportunity for termination.

21.5 In the event of timely objection to an amendment that materially worsens the Customer's position, the Customer may terminate the Agreement against the date on which the amended terms would take effect, without thereby incurring any compensation obligation.

Article 22: Applicable law and disputes

22.1 All Agreements between JedAi and the Customer are governed exclusively by Dutch law. The applicability of the Vienna Sales Convention (CISG) is excluded.

22.2 Disputes are preferably resolved by mutual consultation.

22.3 If the parties do not reach agreement by consultation, they may opt for mediation under the guidance of a recognised mediator.

22.4 If a dispute is not resolved by consultation or mediation, the competent court in the Rotterdam district has exclusive jurisdiction, unless mandatory law provides otherwise.

Article 23: Final provisions

23.1 The Dutch text of these terms and conditions and all Agreements is binding, even if translations have been made available.

23.2 JedAi is entitled to transfer its rights and obligations under the Agreement to a legal successor (including a private limited company to be incorporated by the owner of JedAi), provided the Customer is informed in time and the service is continued under comparable conditions.

23.3 JedAi's failure to exercise any right under these terms does not constitute a waiver of that right.

23.4 Notices. Notices, communications and notices of default under the Agreement are given in writing and are valid when sent to the last known (e-mail) address of the other party. Notices from JedAi to the Customer are addressed to the contact person designated by the Customer. Notices from the Customer to JedAi are addressed to info@jedai.nl.

23.5 Entire agreement. These terms and conditions, together with the quote, order confirmation and any annexes, constitute the entire agreement between the parties on the subject hereof, replacing all prior oral or written arrangements on this subject.

23.6 Export and sanctions. The Customer does not use the Services in breach of Dutch, European or international export, sanctions or trade legislation. The Customer does not deliver the Services on to persons, entities or countries against whom such restrictions are in force.

23.7 Severability. If a competent court mitigates a provision of these terms, that provision is deemed to have been replaced by a provision that approximates its tenor as closely as possible and that is not voidable.

JedAi (sole proprietorship) Boerderijweg 62 3262 CC Oud-Beijerland Netherlands

CoC: 42049125 VAT: NL005455557B05

info@jedai.nl www.jedai.nl